Ozonetel - Calite

What is Ozonetel?

Ozonetel is a communications service through which you can call prospects and clients through out India.

With SmartTask's integration you would be able to call your contacts from within the tool and get call recordings and call log analytics.

How connect SmartTask with Ozonetel?

1. Create a Calite account on Ozonetel if you haven't already.
2. Create users as per Ozonetel Calite guide
3. In Calite Advanced Settings - Report Callback Url enter the following url - https://api.smarttask.io/v1.0/Call-Ozonetel/Callback
4. Kindly note down each user values as defined below, to be entered in SmartTask:
   - Agent Phone Number
   - Calite username
   - API key
   - DID Phone number
5. Make sure you have verified the Agent Phone number before hand.
6. Go to the CRM. Select Calls view, Call settings and click on the Add Configuration button. (This process would have to be repeated for each user you would like the calling feature activated for.)
7. Fill in the details collected in Step 2.
8. Now the user would be able to click on the call button next to the phone number in the task view to call the contact.

All call recordings would be available in the Calls view in the CRM as well within the ongoing task for the contact in the inquiries project. Happy calling!